CIOs’ Concerns Over Generative AI Echo Early Days of Cloud Computing

CIOs' concerns over generative AI are similar to those they had about cloud computing in 2010, including governance, security, and responsible use.

  • CIOs’ concerns over generative AI are similar to those they had about cloud computing in 2010, including governance, security, and responsible use.
  • CIOs recognize that saying no to generative AI won’t work, and instead are focusing on responsible use and education to ensure safe and effective use of the technology.
  • Companies are taking a deliberate approach to implementing generative AI, with some offering training and guidance to employees to ensure they understand how to use the tools effectively.

At the MIT Sloan CIO Symposium, CIOs expressed concerns about generative AI that echoed those they had about cloud computing in 2010. However, unlike in 2010, CIOs are now more realistic and recognize that saying no to generative AI won’t work. Instead, they are focusing on responsible use and education to ensure safe and effective use of the technology.
Companies are taking a deliberate approach to implementing generative AI, with some offering training and guidance to employees to ensure they understand how to use the tools effectively. For example, ServiceNow’s CDIO, Chris Bedi, believes that it’s essential to teach employees about AI and create an AI-literate workforce. The company has created learning pathways, including AI 101, to help employees understand how to use generative AI tools safely and effectively.
CIOs are also recognizing the importance of governance, security, and compliance when it comes to generative AI. They are working to ensure that employees understand the responsibility that comes with using these tools and are taking steps to mitigate potential risks. Overall, while the concerns about generative AI are similar to those about cloud computing, CIOs are taking a more proactive and realistic approach to implementing this technology.
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