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Zomato CEO Deepinder Goyal and his wife Gia spent a day working as Zomato delivery agents in Gurgaon.
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The couple delivered food orders, interacted with customers, and navigated the city using a mobile phone.
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Goyal’s initiative aims to understand the day-to-day challenges faced by delivery agents and improve their experience.
In a unique move, Zomato co-founder and CEO Deepinder Goyal, along with his wife Gia, spent a day working as Zomato delivery agents in Gurgaon. The couple donned Zomato uniforms, hopped onto a bike, and delivered food orders around the city.
Goyal shared their experience on Instagram, showcasing their journey from riding the delivery bike to interacting with customers. This initiative is part of a growing trend where CEOs immerse themselves in frontline roles to gain a deeper understanding of their employees’ work.
The move sparked widespread interest on social media, with users offering praise, constructive feedback, and hopes that this experience would bring attention to the challenges faced by delivery personnel. Goyal’s decision demonstrates his connection to Zomato’s operational roots and willingness to step into his employees’ shoes.
As one of India’s leading food delivery services, Zomato’s CEO is committed to understanding the ground-level realities of his business. By walking in his employees’ shoes, Goyal aims to improve the delivery experience for both customers and agents.
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