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Shruti Haasan faced a 4-hour flight delay with IndiGo, citing poor communication.
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She expressed frustration on X (formerly Twitter), sparking retweets and criticism.
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IndiGo apologized, blaming weather conditions in Mumbai for the delay.
Actor Shruti Haasan recently took to social media to express her dissatisfaction with IndiGo after experiencing a lengthy flight delay. She revealed that the airline failed to provide updates, leaving her and other passengers stranded for hours.
Shruti tweeted, “Hey, I’m not usually one to complain, but @IndiGo6E, you’ve really outdone yourselves with today’s chaos… Maybe consider a better approach for your passengers? A little information, courtesy, and clarity would be appreciated.” Her post resonated with several users who echoed her criticism.
IndiGo responded, apologizing for the inconvenience and citing weather conditions in Mumbai as the cause of the delay. The airline assured that their airport team was working to assist passengers and ensure their comfort.
Shruti Haasan’s frustration highlights the importance of effective communication during flight delays. Passengers expect transparency and courtesy from airlines, especially during stressful situations.
