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IndiGo faced a nationwide network outage, causing significant disruptions to flight operations and ground services.
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The technical glitch affected critical systems, including the airline’s website and booking system, leading to long delays and passenger frustration.
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IndiGo apologized for the issue, stating that their team is working to restore normalcy and assist affected travelers.
IndiGo, India’s largest low-cost airline, experienced a major network outage on Saturday, resulting in widespread flight delays and disruptions across the country. The technical glitch caused chaos at airports, leaving passengers stranded and unable to board flights or book tickets.
The outage affected IndiGo’s website, booking system, and other critical operations, leading to slower check-ins and longer queues at airports. Passengers took to social media to express their frustration, reporting delays of over an hour and inconsistencies in flight availability. Despite the airline’s efforts to manage the situation, frustration continued to build among travelers.
In a statement, IndiGo acknowledged the issue, describing it as a “temporary system slowdown.” The airline reassured passengers that their team is fully committed to restoring normalcy and assisting travelers. This disruption comes at a time when IndiGo continues to dominate India’s domestic aviation sector, with a 62.4% market share.
The incident highlights the importance of robust technology infrastructure in the aviation industry. As the festive season approaches, airlines must ensure their systems can handle increased passenger traffic to minimize disruptions and provide smooth travel experiences.
Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. (2/3)
— IndiGo (@IndiGo6E) October 5, 2024
