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Raymond Chairman Gautam Singhania faced a complete electrical failure during a Lamborghini Revuelto test drive.
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Despite sharing his concerns online, Lamborghini’s India and Asia heads failed to respond or address the issue.
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Singhania criticized the luxury brand’s arrogance and disregard for Indian customers, sparking widespread reactions on social media.
Gautam Singhania, chairman of Raymond Group, has publicly expressed his disappointment with Lamborghini’s customer support after a disastrous test drive experience. On October 3, Singhania took a brand-new Lamborghini Revuelto for a spin but was left stranded on Mumbai’s trans-harbour link due to a complete electrical failure.
Singhania, an avid car enthusiast with an impressive collection, including Ferraris and Lamborghinis, took to LinkedIn to share his concerns. However, despite his online posts, Lamborghini’s India head, Sharad Agarwal, and Asia head, Francesco Scardaoni, failed to respond or address the issue. Singhania’s criticism highlights concerns about Lamborghini’s vehicle reliability and customer support in India.
The incident sparked widespread reactions on social media, with users criticizing Lamborghini’s perceived disregard for Indian customers. Industry executives emphasized the importance of relationship-building and proactive customer support, especially in India’s growing luxury market. Lamborghini has yet to respond to Singhania’s concerns.
As the luxury car market continues to evolve in India, brands like Lamborghini must prioritize customer satisfaction and support to maintain their reputation and loyalty.
I’m shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are.@lamborghini #StephanWinkelmann#Lamborghini #LamborghiniIndia #Revuelto #LuxuryCars #Supercars #ExoticCars…
— Gautam Singhania (@SinghaniaGautam) October 27, 2024
