- FTC sues Adobe for hiding termination fees and making cancellations difficult.
- Adobe allegedly charges hefty fees and creates hurdles for canceling subscriptions.
- The lawsuit aims to enforce the Restore Online Shoppers’ Confidence Act.
The FTC has filed a lawsuit against Adobe, accusing the company of deceptive practices related to its subscription plans. The complaint claims Adobe hides high termination fees and complicates the cancellation process, particularly for the “annual paid monthly” plan.
The FTC alleges Adobe’s early termination fees can be hundreds of dollars, hidden in fine print. Customers face multiple obstacles when trying to cancel online or by phone. Adobe’s general counsel, Dana Rao, denies these claims, asserting that Adobe offers clear terms and a straightforward cancellation process. The lawsuit seeks to enforce the Restore Online Shoppers’ Confidence Act and could impact Adobe’s subscription revenue and industry practices.
