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Major Indian airlines, including IndiGo, SpiceJet, and Air India, are experiencing disruptions due to a Microsoft Azure outage.
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The outage is causing increased wait times, slower check-ins, and longer queues at airports and contact centers.
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Airlines and airports are adopting manual mode to tide over the crisis temporarily.
A Microsoft Azure outage is causing significant disruptions to Indian airlines, including IndiGo, SpiceJet, and Air India. Passengers are facing increased wait times, slower check-ins, and longer queues at airports and contact centers. To mitigate the issue, airlines and airports are adopting manual mode, handing out boarding passes manually, and using alternative methods to manage flight operations.
The outage highlights the reliance of airlines on cloud computing and the potential for widespread travel disruptions due to such outages. IndiGo, SpiceJet, and Air India have assured passengers that they are working to restore normalcy and have requested patience during this time.
— IndiGo (@IndiGo6E) July 19, 2024
#ImportantUpdate: We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We…
— SpiceJet (@flyspicejet) July 19, 2024
Due to the global IT issue, some of the services at the Delhi Airport were temporarily impacted.
We are closely working with all our stakeholders to minimise the inconvenience to our flyers.
— Delhi Airport (@DelhiAirport) July 19, 2024
