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Zomato was ordered to pay Rs 60,000 for not delivering momos worth Rs 133
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The customer, Sheethal, had paid for the order but never received it
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The court ruled that Zomato committed a deficiency of service, causing inconvenience and mental agony to the customer
A woman in Karnataka ordered momos from Zomato but never received them, even though she paid Rs 133. The court has now ordered Zomato to pay her Rs 60,000 as compensation for the inconvenience and mental agony caused.
Sheethal, the customer, had ordered momos on August 31, but the app showed that the order was delivered just 15 minutes later, even though she never received it. She tried contacting the restaurant and the delivery agent, but no one responded. She eventually filed a complaint with the court, which ruled in her favor.
The court said that Zomato committed a deficiency of service by not delivering the momos, despite receiving payment. The company was ordered to pay Rs 50,000 as compensation and Rs 10,000 for litigation costs. This incident has sparked a lot of discussion online, with many people joking about the “most expensive momos ever”.
They should send momos worth that amount
— Tn (@cryptocrusado) July 14, 2024
