- Ola directed to compensate a Hyderabad customer with Rs 1 lakh due to a driver’s misconduct, involving unclean car, refusal to turn on AC, and rude behavior.
- Despite multiple complaints by the customer and subsequent bill requests, Ola failed to address the issue adequately, prompting the customer to seek a refund and compensation.
- The District Consumer Disputes Redressal Commission III, Hyderabad ruled in favor of the customer, emphasizing that the driver’s actions constituted deficiency of service and unfair trade practice.
In Hyderabad, a customer’s unpleasant experience with an Ola ride has resulted in a significant compensation ruling. Jabez Samuel, along with his wife and helper, booked an Ola cab for a four-hour trip, only to encounter an unclean vehicle, a refusal to use the AC, and rude conduct from the driver. After a mere 4-5 kilometers, the driver abruptly asked all passengers to exit the cab, forcing them to end their journey prematurely.
Despite Samuel’s efforts to report the incident to Ola’s customer care, the company continued to demand payment for the problematic ride. Frustrated by the lack of resolution, Samuel decided to pay the bill but subsequently filed a complaint seeking a refund and compensation for the distress caused by the driver’s behavior.
The District Consumer Disputes Redressal Commission III, Hyderabad, recognized the severity of the situation, deeming the driver’s actions as a violation of service standards and fair trade practices. Consequently, Ola was ordered to provide a refund, compensate Samuel with Rs 1 lakh, and cover an additional cost of Rs 5,000. This ruling highlights the importance of accountability in the ride-hailing industry and the protection of consumer rights.
