Online Shopper Receives Used Laptop Instead of New from Amazon

Rohan Das receives a used laptop instead of a new one after purchasing it for Rs. 1 lakh from Amazon.

  • Rohan Das receives a used laptop instead of a new one after purchasing it for Rs. 1 lakh from Amazon.
  • His complaint on social media gains attention, prompting sympathy and advice from netizens.
  • Amazon responds, apologizing for the inconvenience, and Lenovo clarifies warranty coverage policies.

Rohan Das, an online shopper, was dismayed to receive a used laptop from Amazon despite paying Rs. 1 lakh for a new one. His discovery of the warranty starting in December 2023 indicated prior usage, prompting him to voice his frustration on social media.

Das’s post titled ‘I Was Scammed By Amazon!’ gained traction online, drawing sympathy from netizens who advised him to pursue the matter through consumer courts. Amazon responded to Das’s complaint, apologizing and requesting further details to address the issue promptly.

Lenovo clarified that while they track manufacturing dates, warranty coverage begins from the purchase date. This incident highlights the growing concern over online scams and the need for vigilant consumer advocacy in the e-commerce sector.