India’s 5G Advances Not Enough to Satisfy Users, Study Reveals

India sees significant growth in 5G infrastructure and availability, ranking 14th globally in download speeds, yet user satisfaction declines.

  • India sees significant growth in 5G infrastructure and availability, ranking 14th globally in download speeds, yet user satisfaction declines.
  • Reliance Jio leads in 5G availability, surpassing Airtel, with improvements noted in video streaming and mobile gaming experiences.
  • Increasing availability of 5G-enabled smartphones contributes to expansion, but factors like network performance and customer care impact satisfaction.

Despite India’s impressive strides in 5G infrastructure, as highlighted in Ookla’s recent report, user satisfaction with 5G services is declining. The nation ranked 14th globally in median download speeds and witnessed a substantial increase in 5G availability throughout 2023. However, factors such as network performance and customer care contribute to user dissatisfaction, overshadowing these advancements.

Reliance Jio emerges as a frontrunner in 5G availability, outstripping competitors like Airtel. Both major players have made notable improvements in video streaming and mobile gaming experiences, yet declining consumer sentiment persists. The increasing availability of 5G-enabled smartphones has fueled expansion, but challenges remain in delivering consistent service quality and addressing customer concerns.

While India’s telecom industry celebrates the rapid deployment of 5G infrastructure and rising smartphone adoption, addressing user dissatisfaction remains a pressing challenge. Ookla’s findings underscore the importance of prioritizing network performance and enhancing customer care to improve overall user experience in India’s evolving 5G landscape.