- Digi Yatra app users faced frustration as the old application abruptly stopped working, prompting them to download a new app without prior notice.
- Complaints flooded in about glitches in the new app and concerns over the handling of public data, highlighting user dissatisfaction.
- Digi Yatra responded, acknowledging challenges with communication and working to address user concerns, urging manual processes at airports during backend upgrades.
Users of the Digi Yatra app found themselves in a quandary when the old application suddenly ceased functioning, leaving them to scramble for a new app without any forewarning. The abrupt switch sparked a wave of frustration among users, compounded by reports of glitches in the replacement app and worries over data security.
Several users expressed dismay over the lack of communication from Digi Yatra regarding the app transition, calling it irresponsible and highlighting concerns about the safety of their personal information. The absence of notifications or clear guidance aggravated the situation, leaving users feeling left in the dark about the sudden change.
In response to mounting complaints, the Digi Yatra team acknowledged the challenges with communication and assured users of efforts to rectify the situation. However, concerns lingered over the handling of the transition process and the effectiveness of the new app. Meanwhile, Digi Yatra advised users to follow manual procedures at airports during backend system upgrades, albeit without explicitly mentioning the app switch, further adding to user confusion and discontent.
