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Zomato CEO Deepinder Goyal announced the removal of AI-generated food images from listings due to customer complaints.
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The images were deemed misleading, leading to a breach of trust between customers and restaurants, increased refunds, and lower ratings.
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Zomato will replace AI-generated images with real food photography, offering a free service to restaurant partners to ensure authenticity.
Zomato has decided to remove AI-generated food images from its platform after receiving numerous customer complaints. The images, intended to enhance the visual appeal of dishes, were found to be misleading and resulted in a breach of trust between customers and restaurants.
CEO Deepinder Goyal acknowledged the issue and stated that Zomato discourages the use of AI for dish images. The company will actively remove AI-generated images by the end of the month and reject new submissions. Instead, Zomato encourages restaurant owners to use its free real food photography service to ensure authenticity.
This decision highlights the importance of transparency and trust in the food delivery industry. Zomato’s proactive approach aims to restore customer trust and ensure a more authentic experience.
At Zomato, we use various forms of AI, to make our workflows efficient.
However, one place where we strongly discourage the use of AI is images for dishes in restaurant menus. AI-generated food/dish images are misleading, and we have received numerous customer complaints on this… pic.twitter.com/XXgSDGr6Aj
— Deepinder Goyal (@deepigoyal) August 18, 2024
