Telegram Introduces New Business Features: Quick Replies, Chat Organization, and Automated Messaging

Telegram introduces new business features for enhanced customer communication and organization.

  • Telegram introduces new business features for enhanced customer communication and organization.
  • Highlights include quick replies, chat organization tools, and automated messaging capabilities.
  • Businesses can now set operating hours, customize start pages, and utilize chatbots for seamless interaction with customers.

Telegram has rolled out a suite of new business features aimed at enhancing customer communication and streamlining operations. Among the highlights are quick replies, allowing businesses to send preset messages with ease, and chat organization tools such as colored labels and custom folders for efficient management.

One of the standout features is the ability for businesses to set operating hours and display their location on a map, simplifying the process for customers to find them and know when they are open for business. Additionally, businesses can customize the start page for new conversations, greeting customers with tailored messages, stickers, or branded artwork, providing a personalized touch from the outset.

Moreover, the introduction of automated greeting and away messages ensures continuous communication with customers. While greeting messages welcome new contacts, away messages inform customers of business closures or vacation periods, keeping them informed at all times. Integration with Telegram bots further enhances efficiency by enabling automated message processing and responses, allowing businesses to manage customer interactions seamlessly.

In essence, these new features empower businesses on Telegram to better engage with customers, organize their chats effectively, and streamline communication processes, ultimately enhancing the overall customer experience.

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