Key Points
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Spotify confirms an Android app issue that causes freezing and crashes on certain phones.
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The problem affects Wi-Fi connections on Samsung and Google Pixel devices.
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Temporary fixes include using mobile data or reverting to an older app version.
Spotify confirms Android app problem affecting some users
Spotify confirms Android app problem after multiple reports surfaced about the app freezing or crashing on specific Android phones. The company officially acknowledged the issue in a community forum post, stating that it primarily affects Samsung Galaxy and Google Pixel models.
According to Spotify, the bug occurs when the app connects to certain Wi-Fi networks. In its statement, the company said: “We’ve received reports from Android users experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to specific Wi-Fi networks. The issue doesn’t occur while using mobile data.”
The company has assured users that its engineering team is investigating the matter and that a fix is likely coming soon through a software update. While not all users are affected, the problem has caused inconvenience for many who rely on Wi-Fi streaming.
Spotify confirms Android app problem related to Wi-Fi networks
Further investigation shows that the Spotify confirms Android app problem mostly appears when the app is launched over Wi-Fi. Reports from Spotify’s community forums and Reddit describe a consistent pattern — the app opens for a few seconds, freezes, and then crashes completely.
Users who switch to mobile data or a different Wi-Fi network say the app works normally again. This suggests the issue may be linked to specific router configurations, network setups, or Chromecast-enabled devices on the same Wi-Fi connection. Some users believe Spotify’s background connection to smart home devices could be creating conflicts that lead to app failure.
The issue has been ongoing for nearly two weeks, and most of the complaints are coming from owners of Samsung Galaxy S-series and Google Pixel smartphones. Although users have tried common fixes like clearing cache, reinstalling the app, and restarting devices, these methods haven’t worked for most.
Spotify confirms Android app problem under investigation by engineers
Spotify’s official statement also confirmed that its engineering team is “actively working to identify the root cause.” While the company hasn’t provided an exact timeline, users can expect a patch update soon once the issue is fully understood and tested.
Until then, the company has offered a few temporary workarounds to keep the app running smoothly:
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Use mobile data instead of Wi-Fi for uninterrupted playback.
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Disable Wi-Fi temporarily when using Spotify.
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Revert to a previous app version if available, as some users reported that older builds work fine.
Spotify emphasized that user reports are vital in helping diagnose the issue faster. The company encourages users to continue sharing feedback on its community page so engineers can gather detailed technical data.
Spotify confirms Android app problem likely to get fixed soon
Experts believe the Spotify confirms Android app problem could be related to the app’s network optimization or Chromecast device detection process. Similar issues have occurred in the past when Spotify’s updates introduced new Wi-Fi connection features.
While it may seem like a minor technical glitch, it has affected a significant number of Android users who rely on Wi-Fi for streaming. Many have taken to social media to express frustration, while others have shared creative temporary fixes, including toggling airplane mode or switching between 2.4GHz and 5GHz Wi-Fi bands.
Given Spotify’s quick acknowledgment, a software update addressing the bug is expected soon. Users can check for updates on the Google Play Store and keep automatic updates enabled to receive the patch as soon as it’s released.
In the meantime, Spotify users are advised to use mobile data whenever possible and stay tuned for official updates from the company’s community channels.
