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Salesforce launches Agentforce, an AI suite to automate tasks and boost employee productivity.
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Agentforce handles tasks in service, sales, marketing, and commerce, enhancing efficiency and customer satisfaction.
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Companies like OpenTable, Saks, and Wiley have already seen significant benefits, including a 40% increase in case resolution.
Salesforce has introduced Agentforce, a cutting-edge AI suite designed to revolutionize employee productivity. This innovative tool automates tasks across various departments, including service, sales, marketing, and commerce. By leveraging autonomous AI agents, employees can focus on complex tasks while Agentforce handles routine responsibilities.
Agentforce enables employees to conduct tasks such as data analysis, decision-making, and task execution. This includes answering customer service inquiries, qualifying sales leads, and optimizing marketing campaigns. With its advanced security features and compliance with industry standards, Agentforce offers a tailored, enterprise-ready platform.
Salesforce aims to empower one billion agents by 2025 with Agentforce. The company has already seen significant adoption, with notable brands like OpenTable, Saks, and Wiley implementing the tool. Wiley reported a 40% increase in case resolution, outperforming their old chatbot and freeing up human agents to focus on complex cases.
According to Kevin Quigley, Wiley’s Senior Manager of Continuous Improvement, Agentforce’s no-code builder enabled a seamless launch, and the results have been impressive. “Agentforce helps manage routine responsibilities and free up our service teams for more complex cases,” Quigley said. With Agentforce, Salesforce is poised to transform the way employees work, driving efficiency and customer satisfaction.
