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Ola Electric claims to have resolved 99.1% of customer complaints (10,644) after CCPA notice.
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The company assures effective complaint handling and regulatory compliance.
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Recent controversies led to public criticism and a drop in shares.
Ola Electric has addressed the Central Consumer Protection Authority’s (CCPA) concerns, resolving 99.1% of customer complaints. The company received 10,644 complaints, which they claim to have addressed to the satisfaction of their customers. This comes after the CCPA accused Ola Electric of misleading advertisements and unfair practices.
The company has been facing criticism for its after-sales service, with stand-up comedian Kunal Kamra publicly calling out Ola Electric’s poor customer service. This led to a social media argument with CEO Bhavish Aggarwal, resulting in a 6% drop in shares. Ola Electric hopes to regain trust by demonstrating their commitment to customer satisfaction and regulatory compliance.
Ola Electric’s response emphasizes their robust complaint handling mechanism and dedication to resolving customer issues. The company aims to expand its service network and improve customer experience. By addressing the CCPA’s concerns and prioritizing customer satisfaction, Ola Electric seeks to move forward and rebuild trust with customers and investors.