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Ola Electric launches HyperService to double service centres to 1,000 by December, improving after-sales service for EV customers.
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The company will train 100,000 third-party mechanics to service EVs by December 2025.
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HyperService introduces AI-powered diagnostics for proactive maintenance and faster repairs.
Ola Electric has unveiled its HyperService initiative, aimed at enhancing its after-sales service network for electric vehicle (EV) customers. CEO Bhavish Aggarwal announced the expansion, addressing long-standing customer concerns about repair wait times.
HyperService will double Ola’s company-owned service centres from 500 to 1,000 by December. Additionally, the Network Partner Program will train 100,000 third-party mechanics to service EVs by December 2025. This move will increase repair accessibility across India.
The initiative also introduces AI-powered diagnostics with the upcoming MoveOS 5 update. This feature will detect and address vehicle issues remotely, providing doorstep repairs. Ola promises quicker service, with a 1-day resolution guarantee, and benefits like free Ola Cabs coupons and backup scooters for delayed repairs.
By launching HyperService, Ola Electric aims to improve its customer service and ownership experience, addressing criticism from existing customers who faced repair delays. This expansion strengthens Ola’s position in the Indian EV market.
Launching #HyperService today for @OlaElectric customers!
In the last 3 years, we’ve built a 7L+ community and the leading market position. We have close to 800 stores but only about 500 service centres. Changing that today onwards💪🏼
With #HyperService we’re expanding our… pic.twitter.com/REZIVO4XW8
— Bhavish Aggarwal (@bhash) September 27, 2024
