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Microsoft expands Microsoft 365 Copilot with customizable AI agents for automating tasks in sales, customer service, and more.
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Copilot Studio allows businesses to create their own AI-powered assistants, available for public preview next month.
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Microsoft integrates 10 new AI agents into Dynamics 365 for tasks like lead generation, supplier management, and customer service.
Microsoft is enhancing its Microsoft 365 Copilot with customizable AI agents to automate various business tasks. Over 60% of Fortune 500 companies already use Copilot for operational efficiency. The new features aim to broaden these advantages, enabling businesses to create their own AI-powered assistants.
Copilot Studio, launching next month, allows businesses to design and deploy autonomous agents tailored to their needs. These agents can handle tasks like lead generation, supply chain management, and customer service. Microsoft is also integrating 10 new agents into Dynamics 365 for sales, customer service, finance, and supply chain management.
Companies like Pets at Home, McKinsey & Company, and Thomson Reuters have already seen positive outcomes from these agents. Microsoft emphasizes security and privacy, providing data governance, privacy controls, and security features like data loss prevention and authentication protocols.
Internally, Microsoft’s sales teams have increased revenue by 9.4% and marketing teams have raised conversion rates by 21% using these AI agents. HR processes have also seen improvements in accuracy and efficiency. With Copilot Studio and Dynamics 365 integration, businesses can streamline operations and boost productivity.