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A software update by CrowdStrike caused system issues for Microsoft customers, including airlines, leading to over 6,000 flight cancellations.
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Microsoft blames Delta Air Lines’ outdated IT infrastructure for prolonged recovery time, while Delta denies this and claims to have invested billions in IT since 2016.
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Delta has hired a lawyer to seek damages from CrowdStrike and Microsoft, while Microsoft vows to defend itself vigorously if legal action is taken.
A recent global cyber outage caused by a faulty software update from cybersecurity firm CrowdStrike led to the cancellation of over 6,000 flights. Microsoft, whose customers were impacted by the outage, has pointed fingers at Delta Air Lines for not modernizing its IT infrastructure, resulting in prolonged disruptions. However, Delta refutes this claim, stating it has invested heavily in IT infrastructure since 2016.
The dispute between Microsoft and Delta has escalated, with Delta hiring a high-profile lawyer to seek damages from both companies. Microsoft has denied responsibility for the issue, claiming its software did not cause the problem and offering help to Delta at no charge, which was allegedly ignored. CrowdStrike has also denied responsibility for Delta’s prolonged disruptions.
The flight disruptions have affected hundreds of thousands of travelers and are estimated to have cost Delta $500 million. The US Transportation Department has launched an investigation into the disruptions.
