Infosys AI-first model: Key Points
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Infosys AI-first model: Infosys introduces an end-to-end framework to help companies build and transform Global Capability Centres (GCCs).
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Infosys AI-first model: Infosys uses its agentic AI stack to support firms in adopting AI across business functions.
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Infosys AI-first model: Infosys expands its work with over 100 GCCs across industries to strengthen global innovation hubs.
Infosys AI-first model: Infosys GCC modernisation takes a major step with AI-led strategy
Infosys AI-first model: Infosys GCC modernisation has taken a significant leap with the launch of a new AI-driven framework that aims to help enterprises build, scale, and transform their Global Capability Centres (GCCs). The company announced that this AI-first approach provides a complete end-to-end solution—from planning and site selection to recruitment, governance, and operational setup. This means that organisations looking to establish new GCCs or transform their existing ones can rely on a unified model that guides them through every stage of the journey. The purpose of this initiative is to help companies use AI as the foundation of decision-making, productivity enhancement, capability expansion, and long-term growth.
Infosys AI-first model: Infosys GCC modernisation strengthens companies as the new offering uses Infosys’ agentic AI stack, which includes platforms like Infosys Agentic Foundry, EdgeVerve AI Next, and Infosys Topaz. These technologies enable organisations to embed AI deeply across multiple functions such as engineering, business operations, customer experience, cybersecurity, and product development. By allowing GCCs to become AI-ready, Infosys is helping enterprises shift from traditional outsourcing models to modern innovation hubs where automation, intelligence, and digital transformation become central to their business strategy. Many global firms today want their GCCs to directly contribute to innovation instead of simply supporting backend tasks, and this model supports that transition.
Infosys AI-first model: Infosys GCC modernisation supported by global experience
Infosys AI-first model: Infosys GCC modernisation draws strength from the company’s experience in working with more than 100 GCCs across industries such as aviation, retail, finance, and technology. Infosys has helped global organisations like Lufthansa Systems, zooplus, and Danske Bank establish and run large-scale capability centres that focus on digital products, data engineering, analytics, and AI-based solutions. Over the years, GCCs have evolved from small support centres into global innovation engines that drive business transformation. Infosys’ years of hands-on experience give it the knowledge required to help new enterprises follow this path with a well-defined model and proven frameworks.
Infosys AI-first model: Infosys GCC modernisation also benefits from the growing trend of GCCs being treated as strategic business units instead of cost-saving destinations. Many multinational companies are now looking at India and other global markets to set up innovation-led centres that directly contribute to product development and digital acceleration. With AI transforming the way organisations work, GCCs are becoming key players in building automation pipelines, analysing high-volume data, modernising legacy systems, and improving customer experience. Infosys believes this AI-first approach will help its clients unlock higher efficiency, faster decision-making, and more intelligent business operations.
Infosys AI-first model: Infosys GCC modernisation powered by agentic AI and scalable operations
Infosys AI-first model: Infosys GCC modernisation is supported by a strong technological foundation in the form of agentic AI—an emerging category of AI systems that can operate autonomously, take actions, and make independent decisions. Infosys’ stack enables GCCs to deploy digital agents that can handle tasks like software testing, data processing, fraud detection, and customer support with significantly higher efficiency. This reduces manual workloads and allows employees to focus on innovation-oriented tasks. With global enterprises increasingly demanding AI-driven automation, Infosys is positioning its GCC model as the ideal solution for companies seeking rapid transformation.
Infosys AI-first model: Infosys GCC modernisation is also designed to help companies scale quickly. The model covers entity setup, compliance, talent acquisition, and operational launch—all of which are major challenges for organisations planning to establish a GCC. Infosys aims to simplify these steps by providing expert support through its global network, technology tools, and industry partnerships. As companies expand digital operations, the ability to set up AI-ready teams and build future-proof capabilities becomes essential. Infosys’ model offers a streamlined approach to managing this complexity, making GCCs more efficient, productive, and innovation-focused from the beginning.
Infosys AI-first model: Infosys GCC modernisation drives global competitiveness
Infosys AI-first model: Infosys GCC modernisation highlights how enterprises are increasingly shifting towards AI-based digital transformation to stay competitive. GCCs today are no longer seen as back-office support units but as mission-critical centres that shape product strategy, innovation pipelines, and customer experience. Infosys’ AI-first framework helps companies use advanced technology to accelerate digital roadmaps, reduce costs, and build global competitiveness. By embedding AI in every stage—from planning to execution—Infosys ensures that GCCs operate at higher efficiency and contribute more value to the organisation.
Infosys AI-first model: Infosys GCC modernisation reinforces the view shared by leaders like Infosys chairman Nandan Nilekani, who recently said that GCCs are now clients and strategic partners rather than competitors. As more firms invest in in-house innovation centres, Infosys’ new model arrives at the right time to support the next phase of global business transformation. With AI reshaping industries worldwide, Infosys aims to help companies build GCCs that are future-ready, technology-driven, and capable of delivering continuous innovation
